Tails Veterinary Centre

Emily-faith Sanders07-13-2017 10:42AM

Negligent Owner

Do not take your pets to Tails Vet Clinic in Um Al Hassam. The owners are Nadiuska Hall and Ahmed Al-Sharaf. My dog was injured. She had a small deep wound on her shoulder from a bite from another dog. I took her to Tails Vet clinic for an emergency visit. The doctor did not clean her wound and prescribed her the wrong medications. Her small wound got extremely infected. I took her to my primary vet when they were open. they had to cut the necrotic and dead flesh from her body. She had to have 3 surgeries and now has a giant scar from the top of her neck to her leg. She is now weak and malnourished from the exhaustion of the surgeries!

When bringing the situation to the owners attention Ahmed Al-Sharaf and Nadiuska Hall agreed to have a private meeting with us to discuss the situation and a settlement for the very large bill we are left with due to their lack of care. We originally agreed to keep this quiet as long as they took ownership of their negligence. During our meeting Ahmed Al-Sharaf verbally confirmed that "cleaning the wound is standard procedure" and that "the doctor should have cleaned her wound". He also stated that they were wrong and this should have never happened. Yet the doctors did not do the standard procedure for her wound and she developed a deadly infection! The medication they gave to my 9 month old dog states that it is not supposed to be used in a dog that is under a year old. It is also is not effective against anaerobic bacteria that is deep in the skin. It is also not the most effective medication used when treating a wound like hers. There are many professional sites that believe it is not the medication supposed to be prescribed when treating the wounds she had. They continue to refuse to pay the bill for her care or return the money we originally spent even after admitting their own negligence.

We went to the police to complain and they still refused to pay for their damages. Three times the police called them to pay and they refused even after admitting their own negligence. My primary vet has advised me that this situation would not be happening if she would have been treated properly at her initial visit. He believes we are only going through this situation because Tails did not clean the wound and prescribed inadequate medication that could have been even more harmful to my dog. He advised me this is not the medication he personally would have prescribed her. My vet is documenting all of this in a medical report for the police.